Seventh Heaven | Crystal Jar

The Crystal Jar Collection

Wicks - 02

Net Weight (Wax) - 3.5 Oz/ 100g

Product Weight - ~16.5 Oz/ 475g

Burn Time - 15-18 Hours

Jar - Crystal with Glass Lid

USAGE:

1. Prior to burning, trim the wick to ¼ inch. Feel free to use a wick trimmer, nail clippers, or even scissors.
2. To ensure an even and clean burn, burn the candle only for 3-4 hours at a time. Cool for at least 2 hours before relighting. 

 

SAFETY:

1. Remember to leave a 1 foot circle of safety around the burning candle. Don’t place a burning candle near clothing, books, curtains or anything flammable. 
2. Avoid drafts, vents or air currents. This will help prevent rapid or uneven burning, sooting, and excessive dripping.
3. Never leave children or pets unattended in a room with an open flame candle.
4. Place burning candle on a protected, flat, heat resistant, dry, sturdy surface.
5. Never leave a burning candle unattended. Always extinguish candles before leaving the home. When you go out, blow it out!. 
6. Discontinue burning the candle when 1/4 inch of wax remains.

SHIPPING

We use standard courier services for domestic shipping (within India). Shipping duration may vary depending on location and local postal service. On average, orders once shipped, arrive in 3-7 business days after you receive tracking information.

 

RETURNS/ EXCHANGES

1. Please note that all of our products are carefully inspected and hand- packed before they are shipped. If the item(s) arrive(s) without damage or the were found in a used state, we will not offer refunds.
2. To be eligible for replacement or refund of products damaged during shipment please send photographic proof of damage at lightacandle@nectardroplet.com within 7 days of delivery. 
3. You may also exchange your product for another candle of the same size and price within 14 days of purchase (provided the candle is unused/ not burned). 
4. Please note that Nectar Droplet Candle Studio will not bear any return shipping cost. The buyer is responsible for shipping cost on all returned items. 
5. We offer free replacements for any incorrect/ defective or damaged item received. To be eligible for a free replacement, you must notify us of the incorrect, defective or damaged item within 14 days of delivery by sending us an email with details and photographic evidence at lightacandle@nectardroplet.com and we will send you instructions on next steps.
6. Once the tracking states that the product has been delivered, the product falls in the category of no-refund. 
7. Keep a receipt/ proof of purchase with order ID handy to initiate returns.

 

REFUNDS

 

1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2. If you are approved, then your refund will be processed, minus the return shipping fees, and a credit will automatically be applied to your original method of payment, within 7-14 business days. 

 

HOW TO RETURN?

 

1. To initiate the return, buyer is requested to e-mail the details at lightacandle@nectardroplet.com and we will provide the instructions on next steps (i.e. where to ship the product, how to complete your return, etc.).
2. Buyer will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. 
3. The time it may take for your exchanged product to reach you, may vary.  We don’t guarantee that we will receive your returned item.
4. Nectar Droplet Candle Studio reserves the right to modify return and exchange policies at any time of the year.